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Kokki
Automotive / Accident Repair PlatformDigitizing the accident repair journey.
A connected digital platform that simplifies what happens after a vehicle accident, from damage assessment and insurance assistance to parts sourcing, repair, and final delivery.
Product Strategy · UI/UX Design · Product Engineering · Assessment Engine · Partner Platform
Visit Kokki02 / Overview & Challenge
One accident. Too many disconnected steps.
Built on more than 10 years of offline automotive claim and repair experience, Kokki brings a traditionally fragmented process into one connected digital journey.
After an accident, vehicle owners often have to coordinate insurers, surveyors, garages, spare-parts suppliers, and repair teams themselves. Kokki needed a platform that could coordinate that entire process.
- Uncertainty around repair costs
- Delays in sourcing parts
- Difficulty finding trusted garages
- Limited visibility into insurance coverage
- Poor repair-status transparency
- Multiple disconnected parties
03 / The Solution
An end-to-end accident repair ecosystem.
The journey starts with vehicle details, insurance information, and damage photos. A Kokki expert reviews the request and prepares an assessment covering required parts, labour, expected repair cost, insurance admissibility, and estimated customer contribution.
If the customer proceeds, Kokki takes the journey forward: assigning a trusted repair partner, sourcing parts, coordinating the repair, and managing the vehicle through delivery.
04 / How Kokki Works
Six connected steps, from damage to delivery.
- 01
Report damage
The customer submits vehicle details, policy information, and damage photos.
- 02
Expert assessment
A Kokki expert assesses the damage and prepares a detailed repair estimate.
- 03
Insurance assistance
Applicable depreciation, deductibles, policy coverage, and expected customer contribution are evaluated.
- 04
Repair partner allocation
A trusted service garage is assigned based on the repair requirements and its capability.
- 05
Parts procurement
The vendor network sources OEM, OES, or aftermarket parts according to the required preference.
- 06
Managed repair & delivery
Kokki coordinates the repair journey through completion and vehicle delivery.
05 / Intelligent Assessment System
Inspect damage and build the estimate in one workspace.
We designed a dedicated workspace where Kokki experts can inspect vehicle damage and prepare estimates from the same screen. Parts, repair operations, and insurance calculations come together to reduce the manual work of preparing a structured assessment.
Assessment capabilities
- OEM / OES / aftermarket parts
- Part catalogues
- Labour operations
- Painting
- Depreciation rules
- Deductibles
- Insurance admissibility
- Customer contribution
Repair estimate
Required parts, labour, painting, and expected repair cost.
Insurance evaluation
Admissibility, depreciation, deductibles, and policy coverage.
Customer contribution
An estimate of the customer's contribution to the repair.
06 / Partner Network
Trusted repair partners. Flexible parts sourcing.
Spare-parts vendors
Local suppliers receive part requirements and respond for the parts they can supply, with availability and pricing. Different parts can be sourced from different vendors.
This network gives Kokki flexibility beyond a single supplier, helping reduce procurement delays and move repairs forward.
07 / Built for Operations
Dedicated platforms for each part of the ecosystem.
Customer experience
Damage reporting, estimates, and the repair journey give vehicle owners a connected customer experience.
Kokki admin
Assessments, partner verification, garage management, parts vendors, team management, and operations support the team coordinating the journey.
Partner portal
Role-based workflows give service garages and spare-parts vendors a dedicated place to participate in the repair ecosystem.
08 / Industry Experience & Our Role
Real operational knowledge, brought into a digital platform.
Kokki's business brings an established offline track record, backed by leadership with motor-insurance surveying experience across major insurers. The technology translates that knowledge into a scalable platform.
- Offline automotive claim & repair experience
- 10+ years
- Insurance claims handled by the business
- 1 lakh+
- Leadership's motor-insurance surveying experience
- 20+ years
What Probity brought to the product
- Product strategy
- UI/UX design
- Product engineering
- Backend architecture
- Admin platform
- Partner platform
- Assessment engine
- Cloud infrastructure
09 / The Outcome
From accident to delivery, managed by Kokki.
Kokki turns a complicated, multi-party accident-repair process into one coordinated experience. From accident to assessment. From insurance to parts. From repair to delivery, the journey is managed by Kokki.